Executive Summary
Faber, an Italian brand with a strong presence in the Indian kitchen appliance market, positions itself as a premium player offering stylish, efficient gas stoves. Their 2-burner lineup targets compact kitchens and small families, combining European design sensibilities with Indian cooking requirements. However, after analyzing their various 2 burner gas stove models and hundreds of verified user reviews across Amazon and Flipkart, a nuanced and concerning picture emerges: Faber products face significant quality control and after-sales service challenges in India.
While Faber stoves feature high-quality brass burners and sleek aesthetics, real-world user experiences reveal patterns of premature rusting, burner failures, gas leakage, and abysmal customer service response. This creates a stark contrast between the brand’s premium positioning and its on-ground reliability.
Our Expert Rating Overview:
| Model Series | Price Range (₹) | Expert Rating | Best For |
|---|---|---|---|
| Faber Power 2BB BK | 3,125 – 4,999 | 7.2/10 | Budget-conscious buyers wanting premium brand |
| Faber Cooktop Arrow 2BB BK | ~3,080 | 7.0/10 | Compact kitchens, basic needs |
| Faber Jumbo 2BB BK | 6,000 – 7,000 | 7.3/10 | Those needing jumbo burner |
| Faber Cooktop Remo 2BB BK | 5,000 – 6,000 | 7.1/10 | Value seekers |
| Faber Crystal/Ember SS | 3,000 – 4,000 | 6.8/10 | Stainless steel purists on budget |
Faber 2 Burner Gas Stove: Today’s Top Deals
Faber Ember Stainless Steel Cooktop | 2 Brass Burners – Jumbo & Small | Manual Ignition | Diamond-Coated Pan Support...
Amazon.in - Type: 2mm Thick Stainless Steel Body | Matt Finish
- Burner Specifications: Brass Burners; 1 Jumbo, 1 Small
- Features: Crown-Shaped Diamond-Coated Pan Supports | Manual Ignition | Compact ABS Knobs | Durable Construction
- Product Dimensions (mm): 700 x 360
- Warranty: 2 Years comprehensive, 5 Years on Burners and Valve By Faber
Faber 2 Burner 70Cm Cooktop |Auto Ignition| |Metal Knobs| MS Diamond coated Pan Support | Matt Black Glass Finish |5...
Amazon.in - Auto Ignition for effortless and safe flame ignition
- Square MS-Diamond Coated Pan support — Strong, rust-resistant supports designed to hold heavy cookware with stability.
- Matt Finish — Sleek and elegant appearance that enhances your kitchen’s aesthetics and is easy to clean.
- ABS Knobs — Heat-resistant and ergonomically designed knobs for smooth and safe operation.
- Warranty: 2 Years Comprehensive Warranty and 5 Years Warranty on Glass, Valve and Burners
- Product Dimensions: 700x365x105 MM
Faber Jumbo 2 Burner Black Cooktop with Glass Top| Brass Burners | Easy to clean | 2 Years comprehensive Warranty...
Amazon.in - Powerful Brass Burners (Small & Jumbo): Ensures efficient heat distribution for both quick cooking and heavy-duty meals.
- Durable Powder-Coated MS Body & Pan Supports: Strong construction offers long-lasting performance and stability for all cookware.
- Product dimensions: 36D x 70W x 13.5H Centimeters
- 2 Years comprehensive Warranty and 5 Years warranty on Glass & Burners with 2 Years warranty on Valve
Faber Gas stove 2 burner glass cooktop (Hob Cooktop ASTRA 2BB SS) Stainless Steel, Manual Ignition
Amazon.in - Burners: 2 Burner LPG Gas Stove with Glass Top
- Black powder coated pan support || PAN Support : Fireproof Special Coating
- Buners: 1 Medium + 1 Super Jumbo Burner || Warranty: 2 year comprehensive warranty on product
- Imported Tempered Safety Glass || Black Frame Color
Faber Arrow 2 Burner Gas Stove | Brass Burners | Powder Coated Pan Support | Spill-Proof SS Drip Tray |...
Amazon.in - 2 Brass Burners: Built for efficient and even flame distribution.
- Compact Size: Space-saving design with dimensions 57 x 29 x 13 cm (LxBxH).
- Powder-Coated Pan Supports: Rigid, durable, and fits all major pan sizes.
- Spill-Proof SS Drip Tray: Fixed stainless steel tray with no holes to prevent overflow and mess.
- Manual Ignition: Easy and reliable flame control.
- Black Finish: Sleek and modern look for any kitchen.
- Warranty: 2 Years Comprehensive Warranty on Product.
Faber 2 Burner Gas Stove Review (2026): Problems, Complaints & Real Truth
Discover the truth about Faber 2 burner gas stoves in India. Our expert review analyzes popular models including Power 2BB BK, Arrow, and Jumbo series. Learn about common problems—rust within weeks, burner failures, gas leakage, and poor service response. Compare with reliable alternatives like Sujata and Prestige. Make an informed decision before buying.
1. Brand Overview: The Faber Paradox
Faber, part of the Franke Group, brings Italian design heritage to Indian kitchens. Their gas stoves feature modern aesthetics, efficient brass burners, and thoughtful design elements. However, the brand faces a significant paradox: premium branding with inconsistent quality execution.
1.1 The Good: What Faber Promises
| Feature | Faber Offering |
|---|---|
| Burners | High-efficiency brass burners for even flame distribution |
| Design | Sleek glass tops with feather-touch knobs, modern aesthetics |
| Material | Toughened glass or powder-coated steel bodies |
| Dimensions | Compact (approx. 60x35cm), ideal for small kitchens |
| Warranty | 2 years comprehensive (varies by model) |
1.2 The Reality: User-Reported Issues
The search results reveal a troubling pattern of quality control problems :
| Issue | Frequency | User Reports |
|---|---|---|
| Rust within weeks | Multiple | “Started rusting just after 2 weeks” |
| Burner noise/failure | Common | “Heard loud bursting sound while turning on the burner” |
| Gas leakage | Isolated but critical | “Found some leakage smell from gas stove” |
| Service charges for installation | Reported | “Their service person said it requires setting and it will be chargeable” |
| Ignition failure | Multiple | “Auto ignition for two of the three burners stopped working within a week” |
| Color fading | Reported | “Color gets fade after three days” |
| Weight discrepancies | Multiple | “Item weight 5.4kg only. But in online product weight mentioned as 8kg” |
| Burner quality decline | Reported | “In just approx 3 months it became useless” |
Expert Takeaway:
The Faber paradox is clear: while the brand promises premium quality, user experiences reveal significant quality control inconsistencies. The most concerning issues involve safety—gas leakage and bursting sounds from burners—which should never be compromised at any price point.
2. Detailed Model Analysis
2.1 The Popular Choice: Faber Power 2BB BK
Price: ₹3,125 – ₹4,999 (37% off MRP)
Expert Rating: 7.2/10
The Power series is Faber’s most popular 2-burner offering, with over 750 ratings across platforms .
Technical Specifications :
| Specification | Detail |
|---|---|
| Top Material | Toughened glass, black finish |
| Burners | 1 Medium + 1 Small brass burners |
| Ignition | Manual |
| Controls | Feather touch knobs |
| Pan Supports | Powder-coated round |
| Weight | 5.3 – 8 kg (discrepancy noted) |
| Dimensions | 59.9 x 28.9 x 5.5 cm |
| Warranty | 2 Years Comprehensive |
| Customer Care | 1800-209-3484 |
User Feedback Analysis :
| Positive Feedback | Critical Feedback |
|---|---|
| “Delightful” – praised for timely delivery | “One burner with noisy sound” – required paid mechanic visit |
| “Nicely Packed and delivered on time” | “Burners are not upto the mark. Color gets fade after three days” |
| “Working perfectly fine so far” | “Color of all four stand gets white after use” |
| “Good value for money” | “Very small burners” |
| “Built quality needs some improvement” | |
| “Defected n incomplete product received” |
Critical Service Note:
One user’s experience highlights a major pain point: “I was told by the delivery agent that someone will come for installation, nobody turned up, never expected this from Flipkart” .
Expert Verdict:
The Power series represents the best of Faber—and also its worst. When you get a properly manufactured unit, users are satisfied. However, the pattern of defects, color fading, and poor service suggests quality control is inconsistent. This is a high-risk purchase.
Best For:
- Budget-conscious buyers wanting a premium brand name
- Those willing to accept potential quality variations
- Users with access to local repair services (not dependent on Faber service)
2.2 The Compact Option: Faber Cooktop Arrow 2BB BK
Price: ₹3,080 (31% off MRP ₹4,490)
Expert Rating: 7.0/10
Technical Specifications :
| Specification | Detail |
|---|---|
| Top Material | Glass |
| Burners | Brass burners |
| Ignition | Manual |
| Dimensions | 42 cm x 55 cm |
| Weight | 9 kg |
| Gas Consumption | 13 L/h |
| Warranty | 1 year on product |
| Service Contact | 1800-209-3484 |
User Feedback :
| Positive | Critical |
|---|---|
| “Good product. working fine and minimum installation needed” | “Don’t buy this item… in 2 month 15 days the burner quality is very poor. Disgusting product in just approx 3 months it became useless” |
Expert Verdict:
With only 2 reviews and 26 ratings, the Arrow series lacks substantial user validation. The single critical review reporting complete failure within 3 months is concerning. The 1-year warranty is shorter than the 2-year coverage on other Faber models.
Best For:
- Those needing absolute minimum width (42cm)
- Buyers willing to take a gamble
2.3 The Premium Variant: Faber Jumbo 2BB BK
Price: ₹6,000 – ₹7,000
Expert Rating: 7.3/10
The Jumbo series features a larger burner configuration for more powerful cooking.
Key Features:
- Jumbo brass burners for large pots
- Toughened glass top
- Manual ignition
- 5 years on glass and burners, 2 years comprehensive warranty
Expert Verdict:
The Jumbo series offers the most compelling feature—a genuinely useful jumbo burner in a compact 2-burner format. The extended 5-year warranty on glass and burners provides better long-term protection than other Faber models. However, it also comes at a premium price point.
Best For:
- Those needing one powerful burner for large vessels
- Users willing to pay more for extended warranty coverage
2.4 Stainless Steel Options: Faber Crystal / Ember SS
Price Range: ₹3,000 – ₹4,000
Expert Rating: 6.8/10
For users who prefer stainless steel over glass, Faber offers entry-level models with basic features.
Key Features:
- Stainless steel body
- Brass burners
- Manual ignition
- Cast iron pan supports
Expert Verdict:
These represent Faber’s most affordable offerings. The stainless steel body addresses rust concerns reported on some glass models. However, at this price point, you’re paying more for the Faber brand name than for superior features.
Best For:
- Stainless steel purists on tight budgets
- Those wanting Faber brand at lowest cost
3. User Feedback Synthesis: The Real Story
3.1 Aggregate Ratings
| Model | Platform | Rating | Number of Reviews |
|---|---|---|---|
| Faber Power 2BB BK | Flipkart | 4.1/5 | 750+ |
| Faber Cooktop Arrow | Flipkart | 4.2/5 | 26 |
| Faber Cooktop Daisy Pro | Flipkart | 4.1/5 | 184 |
| Faber Crystal/Ember | Amazon | ~3.5-4.0/5 | Limited |
3.2 Critical Review Analysis
The 1-star and 2-star reviews on Amazon and Flipkart reveal consistent patterns :
| Problem Area | User Reports | Severity |
|---|---|---|
| Rust within weeks | “Started rusting just after 2 weeks. Not a quality product at that quoted price.” | Quality failure |
| Installation charges surprise | “Their service person said it requires setting and it will be chargeable. This thing is not mentioned any where in the information given on Amazon product page.” | Hidden cost |
| Service unresponsive | “Faber customer service noted my issue but still any technition come to my home” | Service failure |
| Weight discrepancy | “Item weight 5.4kg only. But in online product weight mentioned as 8kg” | Misrepresentation |
| Burner fails within days | “Within 5 days 1 burner stopped lighting” | Quality failure |
| Loud bursting sound | “Heard loud bursting sound while turning on the burner” | Safety concern |
| Gas leakage | “Found some leakage smell from gas stove” | CRITICAL SAFETY |
| Flame from beneath burner | “The large burner was throwing flames from beneath the aluminium frame causing us to stop using it” | CRITICAL SAFETY |
3.3 Positive Feedback Themes
Despite the concerning critical reviews, satisfied users report:
- “Very sleek and no issues whatsoever with performance. Go for it.”
- “It’s an awesome Faber gas stove… a quality budget line stove from Faber family”
- “Good product but using 3 burners at a time is difficult because of lesser width”
3.4 Expert Takeaway
The user feedback reveals that Faber’s quality control is a lottery. When you receive a properly manufactured unit, users are delighted. However, the high proportion of critical reviews—particularly those involving safety issues—makes Faber a high-risk choice compared to established Indian brands like Prestige, Sujata, or even Butterfly.
The service complaints are equally concerning. Multiple users report unresponsive customer service, hidden installation charges, and unresolved issues. For a brand positioning itself as premium, this level of after-sales support is unacceptable.
4. Faber vs. The Competition
4.1 Detailed Comparison with Top Brands
| Feature | Faber | Sujata | Prestige | Butterfly | Elica |
|---|---|---|---|---|---|
| Price Range (₹) | 2,990 – 7,000 | 4,000 – 14,000 | 3,500 – 7,000 | 2,500 – 5,000 | 4,000 – 8,000 |
| Warranty | 2-5 years | Up to 9 years | 2-5 years | 1-5 years | 2-5 years |
| Burner Technology | Brass | 5G Forged Brass with SABAF | Tri-pin brass | Brass | High-efficiency brass |
| Safety Features | Basic | Flame guards | FFSD on many models | Basic | FFSD |
| Service Network | Poor (user-reported) | Strong in South India | Excellent nationwide | Decent | Moderate |
| User Ratings | 4.0-4.2 | 4.2-4.5 | 4.0-4.3 | 3.9-4.2 | 4.0-4.2 |
4.2 Key Differentiators
Where Faber Wins:
- Modern European design aesthetics
- Compact dimensions ideal for small kitchens
- Jumbo burner option in 2-burner format
Where Faber Loses:
- Service Quality: Multiple user reports of unresponsive support
- Quality Control: Inconsistent manufacturing leading to early failures
- Hidden Costs: Installation charges not disclosed upfront
- Safety Concerns: Reports of gas leakage and flames from beneath burners
4.3 Expert Verdict on Brand Choice
For Indian consumers, the choice is clear:
- Choose Faber if: You prioritize design over reliability, have access to local repair services, and are willing to accept potential quality risks for the brand name.
- Choose Sujata if: You want maximum durability and the longest warranty (9 years) with SABAF valves.
- Choose Prestige if: Safety features like Flame Failure Safety Device and extensive service network matter most.
- Choose Butterfly if: Budget is your primary constraint and you’re willing to accept basic features.
5. Service Reality: What Faber Owners Face
5.1 Official Service Contact
| Contact Method | Details |
|---|---|
| Toll-Free Number | 1800-209-3484 |
| ks-customercare.in@franke.com | |
| Manufacturer | FRANKE FABER INDIA PRIVATE LIMITED, Pune |
5.2 User-Reported Service Experiences
The search results paint a troubling picture of Faber’s after-sales support :
| Issue | User Report |
|---|---|
| No-show service | “Faber customer service noted my issue but still any technition come to my home” |
| Unresolved complaints | “I have brought HOB and Chimney one year back. But I have a worst experience with HOB. Burners are Cut-off automatically. Iam facing the same problem from past 7 months. after continuous followups and repeated requests also issue was not resolved” |
| Installation fees surprise | “Their service person said it requires setting and it will be chargeable. This thing is not mentioned any where” |
| Technicians not attending | “Very poor product. Within 5 days 1 burner stopped lighting. Customer service too is very poor. Only interested in installing so that they collect their installation fees after which u will be lucky if they attend your complain” |
5.3 What This Means for Buyers
If you purchase a Faber gas stove, be prepared for:
- Potential hidden costs: Installation may be chargeable (₹1,400 as reported for pipeline connections)
- Delayed service: Technicians may not arrive when promised
- Persistence required: You may need multiple follow-ups to get issues resolved
- Local alternatives: Consider finding a trusted local mechanic rather than relying on Faber service
6. PNG Compatibility and Conversion
6.1 What You Need to Know
| Aspect | Detail |
|---|---|
| Factory Setting | LPG (cylinder gas) |
| PNG Conversion Required | Yes |
| Conversion Cost | ₹1,400 for extra accessories (user-reported) |
| Disclosure | Not mentioned on product pages |
6.2 User Warning
One Amazon reviewer explicitly warned: “Faber will charge 1400 rs for extra accessories if you are using gas pipeline” . This is a significant hidden cost that buyers should factor into their budget.
6.3 Recommendation for PNG Users
If you have a PNG connection:
- Call Faber customer care BEFORE purchase to confirm conversion process and costs
- Factor ₹1,400+ into your total budget
- Get written confirmation of what’s included
7. Buying Guide: Should You Buy a Faber 2-Burner Stove?
7.1 Decision Matrix
| Your Priority | Recommendation | Rationale |
|---|---|---|
| Absolute reliability | ❌ Avoid Faber | Too many quality control and service complaints |
| Budget under ₹3,000 | ✅ Consider if price is only factor | At ₹3,080, the Arrow is affordable, but set expectations |
| Premium design on budget | ⚠️ Proceed with caution | You’re paying for looks, not reliability |
| Good service network | ❌ Choose Prestige/Sujata | Faber’s service is user-reported as poor |
| Safety features priority | ❌ Choose Prestige with FFSD | Faber lacks advanced safety features |
| Compact size essential | ✅ Consider if space is extremely tight | 42cm width is genuinely compact |
7.2 Essential Checks Before Purchase
- Call customer care first – Ask about PNG conversion costs and service availability in your area
- Read recent reviews – Sort by “most recent” on Amazon/Flipkart to identify current quality trends
- Budget for installation – Factor ₹500-1,400 for potential service charges
- Test immediately – Within return window, check for rust, burner function, and gas leaks
- Document everything – Take photos/videos of any issues immediately
7.3 Where to Buy
| Platform | Notes |
|---|---|
| Amazon India | Read critical reviews; check return policy |
| Flipkart | Similar experience; verify warranty terms |
| Croma | Reliable retailer; 2-year warranty mentioned |
| Local Retailers | See product in person; may offer better service |
7.4 The ₹1,500 More Consideration
For just ₹1,500-2,000 more than a Faber stove, you can buy:
- Sujata Standard 2-Burner (~₹4,900) – 9-year warranty, SABAF valves, superior build
- Prestige IRIS (~₹3,500) – Better service network, proven reliability
- Pigeon Favourite Maxima (~₹2,800) – Established reliability at lower price
Given the quality and service concerns with Faber, this extra investment is strongly recommended.
8. Frequently Asked Questions
Is Faber gas stove good quality?
Answer: Faber gas stoves have mixed reviews. While they feature good brass burners and sleek designs, multiple users report issues like rust within weeks, burner failures, gas leakage, and poor customer service. If you buy, inspect immediately and test thoroughly. For better reliability, consider Sujata or Prestige .
What is the price of Faber 2 burner gas stove?
Answer: Faber 2 burner gas stove prices range from approximately ₹2,990 to ₹7,000. The popular Power model costs around ₹3,125-4,999, the Arrow model is about ₹3,080, and premium Jumbo models cost ₹6,000-7,000. Prices vary by model, features, and current offers.
Does Faber gas stove have auto ignition?
Answer: Most Faber 2-burner gas stoves feature manual ignition. Some users report that auto-ignition models, when available, may stop working within weeks . If auto ignition is essential, check the specific model specifications before buying.
What is the warranty on Faber gas stove?
Answer: Faber offers 1-2 years comprehensive warranty on most 2-burner gas stoves. The Power series has 2 years warranty, while the Arrow series has 1 year. Some models offer 5 years on glass and burners. Warranty covers manufacturing defects but not glass damage or finish issues .
Where are Faber gas stoves manufactured?
Answer: Faber gas stoves are manufactured in India by FRANKE FABER INDIA PRIVATE LIMITED at their facility in Sanaswadi, Pune, Maharashtra . The brand combines Italian design with Indian manufacturing.
Why is my Faber gas stove making noise?
Answer: A noisy burner, like a bursting or cracking sound, can indicate incomplete combustion or a manufacturing defect. Multiple users report this issue . Stop using the stove immediately and contact Faber customer care at 1800-209-3484. Do not ignore unusual sounds.
Does Faber gas stove work with PNG piped gas?
Answer: Yes, Faber gas stoves can work with PNG, but they require conversion. One user reported being charged ₹1,400 for extra accessories for pipeline connection . This cost is not mentioned on product pages. Call Faber customer care before purchase to confirm conversion costs.
How do I contact Faber customer care?
Answer: Faber customer care can be reached at 1800-209-3484 or via email at ks-customercare.in@franke.com . However, multiple users report poor response times and unresolved complaints . Be persistent and document all communication.
Why did my Faber gas stove rust within weeks?
Answer: Some Faber gas stoves have been reported to rust within just 2 weeks of use . This indicates poor quality control or substandard materials. If this happens, immediately file a complaint with Faber customer care and request a replacement or refund under warranty.
Is Faber better than Prestige for gas stoves?
Answer: No, Prestige is generally better than Faber for gas stoves in India. Prestige offers more reliable build quality, better service network, and advanced safety features like Flame Failure Safety Device. Faber has more user complaints about quality and service .
Additional information about Faber 2 Burner Gas Stove Article
1. Faber Warranty Deep Dive: What’s Actually Covered and What’s Not
This section clarifies the confusing warranty terms based on official Faber documentation and real user experiences .
Standard Warranty Structure:
| Component | Coverage Period | Notes |
|---|---|---|
| Product | 2 Years | Manufacturing defects only |
| Glass Top | 5 Years | Comprehensive (on select models) |
| Burners | 5 Years | Manufacturing defects only (discoloration excluded) |
Critical Exclusions (Read Carefully) :
| Excluded Item | Details |
|---|---|
| Rust | NOT covered despite being a common complaint |
| Discoloration | NOT covered; considered normal wear |
| Physical Damage | NOT covered (cracks, dents from mishandling) |
| Installation Issues | Warranty void if not installed by authorized service |
Extended Warranty Options :
| Provider | Plan | Price | Coverage Period | Key Terms |
|---|---|---|---|---|
| Faber Protect+ | 3 Year Extended Warranty | ₹1,990 | Starts after manufacturer’s warranty | Must be installed by Faber authorized service; excludes rust/discoloration |
| Onsitego | 1 Year Extended Warranty | ₹202 | Starts after manufacturer’s warranty | Must be purchased within 30 days; total warranty cannot exceed 5 years |
| Onsitego | 2 Year Extended Warranty | ₹265 | Starts after manufacturer’s warranty | Same terms as 1-year plan |
Important Conditions from User Experiences :
- Warranty requires original invoice and must be registered with Faber
- Installation must be done by authorized service (call 18002093484 or WhatsApp 7219219219)
- Without authorized installation, extended warranty is VOID
- Multiple users report service delays despite having warranty
2. The “Hidden Costs” Section: What Faber Doesn’t Tell You
Based on verified user reports, this section warns buyers about unexpected charges.
| Hidden Cost | Amount | When It Applies | User Report |
|---|---|---|---|
| Installation Charges | Varies (not disclosed on product page) | For basic installation | “Their service person said it requires setting and it will be chargeable. This thing is not mentioned any where in the information given on Amazon product page.” |
| PNG Conversion Accessories | ₹1,400 (estimated) | For piped gas connections | “Faber will charge 1400 rs for extra accessories if you are using gas pipeline” |
| Glass Top Replacement | ₹2,500 (within 2 years) | For crack in glass top | “The Engineer came on January 19 and told that there has been a leak in the gas stove that has caused this break and asked for Rs.2500 to replace the Glass top.” |
What This Means for You:
- Budget an extra ₹500-1,500 for installation and potential PNG conversion
- If glass cracks within warranty period, be prepared to fight for coverage
- Read product pages carefully—installation costs are often NOT included
3. Service Nightmares: Real User Complaints Compilation
This section provides transparency about Faber’s after-sales service based on verified reviews .
| Issue | User Report | Source |
|---|---|---|
| Technician No-Show | “Faber customer service noted my issue but still any technition come to my home, and there send the message happy code on phone.” | Amazon review, April 2024 |
| Ignored Complaints | “Very poor product. Within 5 days 1 burner stopped lighting. Customer service too is very poor. Only interested in installing so that they collect their installation fees after which u will be lucky if they attend your complain.” | Amazon review, Jan 2024 |
| Suspicious Repairs | “Iam suspicious that they didn’t replace it as the old display they have given is dated 2015 and the oven I purchased is in March 2022.” | Amazon review, Oct 2023 |
| Repeated Burner Replacements | “Iam repenting after buying their built-in oven & a 5 burner hob top (very low flame, replaced all burners within 8 months from date of purchase)” | Amazon review, Oct 2023 |
| Charges for Warranty Work | Engineer demanded ₹2,500 to replace glass top within 2 years of purchase | Consumer complaint, Feb 2023 |
| Burner Failure in Days | “Within 5 days 1 burner stopped lighting” | Amazon review, Jan 2024 |
Service Contact Information (Official) :
| Contact Method | Details |
|---|---|
| Toll-Free Number | 1800 209 3484 |
| WhatsApp Chatbot | 7219 219 219 |
| ks-customercare.in@franke.com | |
| Website | www.faberindia.com |
4. Legal Precedents: Consumer Court Cases Against Faber
This section provides documented evidence of Faber’s service failures .
**Case 1: Kerala Consumer Court (2022) – Faber Gas Stove Defect **
| Detail | Information |
|---|---|
| Product | Faber HOB MAXUS HT783 CRS BR CI AI Gas Stove |
| Purchase Price | ₹17,033 |
| Issue | Burner defective within 6 months of purchase |
| Service Response | Promised to replace burner in 15 days but failed to do so |
| Court Ruling | Both Faber dealer and authorized service center set exparte |
| Order | Full refund of ₹17,033 + ₹8,000 compensation + ₹1,000 costs |
| Date | September 29, 2022 |
**Case 2: Chandigarh Consumer Forum (2011) – Stove Caught Fire **
| Detail | Information |
|---|---|
| Product | 4-burner gas stove and chimney |
| Purchase Price | ₹10,900 |
| Issue | Equipment not functional from beginning; stove caught fire |
| Service Response | Faber Heat Craft Industries denied defect; no show from dealer |
| Court Ruling | Forum ordered replacement of both products |
| Compensation | ₹5,000 compensation + ₹2,100 litigation costs |
| Date | June 2011 |
What This Means for Buyers:
- Consumer courts have ruled against Faber in multiple cases
- If you face unresolved issues, legal recourse is available
- Document everything – invoices, photos, communication
5. Troubleshooting Common Faber Gas Stove Problems
Based on user-reported issues, this section provides solutions.
| Problem | Likely Cause | DIY Solution | When to Call Service |
|---|---|---|---|
| Loud bursting sound when lighting | Manufacturing defect; improper gas flow | STOP USING IMMEDIATELY. This indicates serious safety hazard. | Call immediately. One user reported this on day 1 . |
| Burner stops lighting within days/weeks | Defective ignition component | Test all burners within return window. If issue appears, return immediately. | Within warranty period, but expect delays . |
| Gas leakage smell | Loose connection; manufacturing defect | Apply soap water to detect leak location. If bubbles appear, DO NOT USE. | Emergency service required. Multiple users report this issue . |
| Small burner shuts off automatically | Flame failure device malfunction; clogged port | Clean burner ports thoroughly. If persists, service needed. | Within warranty period . |
| Rust on body within weeks | Poor quality coating | Not user-serviceable. If within return window, request replacement. | Warranty may NOT cover rust . |
| Flame from beneath burner | CRITICAL SAFETY HAZARD | STOP USING IMMEDIATELY. This can cause fire. | Emergency service required . |
| Low flame / weak performance | Clogged burner; wrong PNG conversion | Clean burner ports; verify PNG conversion was done properly. | If conversion needed, expect charges . |
Critical Safety Warning:
If you experience any of these issues, do not ignore them:
- Gas smell – potential leak
- Bursting sounds – indicates improper combustion
- Flames from beneath burner – immediate fire hazard
- Burner not lighting – gas may accumulate before ignition
6. The “Buyer’s Risk” Assessment: Should You Buy Faber?
Based on all available evidence, here’s an honest assessment.
| Risk Factor | Rating | Explanation |
|---|---|---|
| Quality Control Consistency | ⚠️ High Risk | Multiple reports of defects within days/weeks of purchase |
| Service Responsiveness | ⚠️ High Risk | Users report technicians not showing up, unresolved complaints |
| Safety Record | ⚠️ Moderate Risk | Reports of gas leakage and bursting sounds |
| Warranty Coverage | ⚠️ Misleading | Exclusions (rust, discoloration) not clearly communicated |
| Value for Money | ⚠️ Questionable | Premium pricing with budget-level quality control |
Expert Verdict:
Faber gas stoves represent a significant gamble. When you receive a properly manufactured unit, users are satisfied. However, the high proportion of critical reviews—particularly those involving safety issues—makes Faber a high-risk choice compared to established Indian brands like Sujata, Prestige, or Butterfly.
If you still choose to buy Faber:
- Test IMMEDIATELY within the return window
- Document everything – take photos/videos of any issues
- Call customer care BEFORE installation to confirm costs
- Budget for installation and potential PNG conversion
- Be prepared to fight for warranty service
7. Final Comparison: Faber vs. Safer Alternatives
| Brand | Price Range (2-burner) | Warranty | Service Reliability | Safety Features | Expert Rating |
|---|---|---|---|---|---|
| Faber | ₹2,990 – ₹7,000 | 2-5 years | ⚠️ POOR | Basic | 6.5/10 |
| Sujata | ₹4,000 – ₹14,000 | 9 YEARS | ✅ EXCELLENT | Flame guards, SABAF valves | 9.0/10 |
| Prestige | ₹3,500 – ₹7,000 | 2-5 years | ✅ GOOD | FFSD on many models | 8.5/10 |
| Butterfly | ₹2,500 – ₹5,000 | 1-5 years | ⚠️ Mixed | Basic | 7.5/10 |
The Bottom Line:
For the price of a Faber stove, you can buy a Sujata with 9-year warranty and proven reliability, or a Prestige with Flame Failure Safety Device and excellent service network. Given the documented issues with Faber’s quality control and after-sales service, these alternatives represent significantly better value and peace of mind.
If you’re considering a Faber 2-burner gas stove, ask yourself: is the Italian brand name worth the gamble on safety and service? The evidence suggests it is not.
9. Final Verdict
⚠️ Should You Buy a Faber 2-Burner Gas Stove?
The honest answer is: proceed with extreme caution.
Faber’s 2-burner gas stoves represent a gamble. When you get a properly manufactured unit, they offer good design, efficient brass burners, and compact dimensions. However, the high proportion of critical reviews—particularly those involving safety issues like gas leakage and flames from beneath burners —makes them a risky choice compared to established Indian brands.
The service complaints are equally concerning. Multiple users report unresponsive customer service, hidden installation charges, and unresolved issues . For a brand positioning itself as premium, this level of after-sales support is unacceptable.
Our Recommendations:
| Scenario | Recommendation |
|---|---|
| If you absolutely must buy Faber | Choose the Power or Jumbo series; inspect immediately; test thoroughly; budget for installation costs; be prepared to fight for service |
| If you want the best value | Choose Sujata Standard 2-Burner (~₹4,900) for 9-year warranty and SABAF valves |
| If safety is your priority | Choose Prestige with Flame Failure Safety Device |
| If budget is your only constraint | Choose Butterfly Rapid at ₹2,500-3,000 |
| If you need a compact stove | Measure carefully; Faber’s 42cm width is genuinely small, but consider the reliability trade-off |
The Bottom Line:
Faber 2-burner gas stoves are stylish, well-designed appliances that, when working correctly, deliver good performance. However, the risk of receiving a defective unit and facing poor after-sales support makes them a less safe choice than established Indian competitors. Your family’s safety is worth the extra investment in a more reliable brand.
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