Prestige Customer Care Kerala: Official WhatsApp Number, Service Hours, and Ticket Guide

Prestige WhatsApp Support Kerala: Official Number, Hours & Service Guide

If you are a Prestige customer in Kerala seeking fast, convenient support for your kitchen appliances, the brand’s official WhatsApp channel offers a quick and efficient way to register complaints, request repairs, and check on spare parts.

Here is the complete guide to connecting with Prestige Customer Care via WhatsApp in Kerala and across India.

1. Official Prestige WhatsApp Support Number

The same dedicated WhatsApp number serves all Prestige customers across India, including those in Kerala.

You can use this number for:

• Raising service requests or complaints.
• Checking product warranty status.
• Inquiring about spare part availability and pricing.
• Requesting installation or demo for new products.
• General product inquiries.

2. WhatsApp Support Hours and Response Time

To ensure you get a prompt reply, it is important to contact Prestige during their operational hours.

Prestige WhatsApp Support Hours

The WhatsApp support hours for Prestige customer care are from 8:00 AM to 8:00 PM daily (7 days a week).

Messages sent outside these hours will typically be attended to once the support team resumes work the following morning.

Response Time Expectation

While WhatsApp is designed for rapid communication, the response time can vary based on the volume of queries.

• Standard Queries (General info, status checks): Prestige generally aims to respond to WhatsApp messages within a few hours during support hours.
• Urgent Service Requests (Major appliance breakdown): For matters requiring immediate attention, it is highly recommended to call the helpline directly for the fastest resolution and technician booking.

3. How to Raise a Service Ticket with Prestige via WhatsApp

The WhatsApp support channel makes raising a service ticket straightforward, allowing you to include all necessary details immediately.

Steps to Register a Complaint via WhatsApp:

1. Save the Official WhatsApp Number: Save Prestige’s official WhatsApp support number: +91 97423 34411 on your mobile phone.
2. Open WhatsApp and Start Chat: Open WhatsApp and start a new chat with this saved contact.
3. Send a Clear Message: Type a precise message stating your request.
   • Example: “I want to raise a service request for my Prestige gas stove.”
   • Include essential details like the Model Number, the Nature of the problem, your Full Name, and your Location (City/Pincode in Kerala).
4. Attach Relevant Documents/Photos (Optional but Recommended):
   • Attach clear photos of the appliance (especially the issue area).
   • Include a copy or photo of the purchase invoice for warranty claims.
5. Wait for Response: A Prestige customer care executive will acknowledge your message and guide you through the process, often resulting in the creation of a formal service ticket.
6. Confirm Appointment Details: You will receive confirmation of your service date, expected time slot, and technician details directly in the WhatsApp chat.

Tips for Faster Resolution

• Be Specific: Clearly describe what is wrong (e.g., “The igniter on burner 3 is not working” instead of “The stove is broken”).
• Ready Details: Have your product’s Model Number and Serial Number readily available.
• Location Pin: Sharing your exact location pin in Kerala can help the technician locate your address more quickly.

4. WhatsApp Message Template to Request Spare Parts

If you are only looking for spare parts, use this template for a quick inquiry via the WhatsApp number (+91 97423 34411).

Hello Prestige Customer Care,

I would like to request spare parts for my Prestige [Specify Appliance Type, e.g., Pressure Cooker / Gas Stove]. Below are the details:

Model Number: [Your Model Number]
Purchase Date: [Your Purchase Date or Approx Year]
Parts Required: [List the specific spare parts needed, e.g., Pressure Regulator, Rubber Gasket, Burner Cap Set]

Address: [Your Full Address in Kerala]
Contact Number: [Your Phone Number]

Please confirm the availability, price, and delivery time for these parts. Thank you!

5. Alternate Contact Numbers for Prestige Service

For customers who prefer to speak directly to an agent or need support outside of WhatsApp, Prestige provides multiple national helplines:

View in Sheets

Always use the Prestige Store Locator on the official TTK Prestige website to find the nearest authorized service center in cities across Kerala (e.g., Kochi, Thiruvananthapuram, Kozhikode, Thrissur) for physical repair and spare part requests.

FAQ’s: Prestige Customer Care Kerala

Prestige WhatsApp Support & Contact

Q1. What is the official WhatsApp number for Prestige customer care in Kerala? A. The official WhatsApp support number for Prestige, serving all customers across India, including Kerala, is +91 97423 34411. This number allows customers to raise service requests, check warranty status, and inquire about spare parts directly via chat.

Q2. Are there separate WhatsApp numbers for different cities in Kerala like Kochi, Thrissur, or Thiruvananthapuram? A. No. Prestige uses a single, centralized official WhatsApp number (+91 97423 34411) for all service support across India. When initiating a chat, you simply need to provide your full address and city (Kochi, Thrissur, etc.) so the request can be routed to the nearest authorized service center in Kerala.

Q3. What are the operating hours for the Prestige WhatsApp support channel? A. The Prestige WhatsApp support is available 7 days a week, from 8:00 AM to 8:00 PM (Indian Standard Time). Messages sent outside these hours will be addressed once the customer care team resumes operations.

Q4. Can I use the Prestige WhatsApp number for both product service/repair and online order tracking? A. The WhatsApp number (+91 97423 34411) is primarily intended for product service, repair, warranty, and spare part inquiries. For queries specifically related to orders placed on the Prestige official website, it is recommended to use the dedicated Website Order Support numbers or the corresponding email ID.

Service Ticket & Complaint Resolution

Q5. How do I raise a formal service ticket with Prestige using WhatsApp? A. To raise a ticket, simply send a clear message to +91 97423 34411 stating your issue. Include key details like your Model Number, full name, address in Kerala, and a brief description of the problem. Attaching a photo of the product or the purchase invoice (for warranty) is highly recommended for faster processing.

Q6. What information should I include in my WhatsApp message for a faster resolution? A. For the quickest service resolution, always include:

1. The Product Type (e.g., Gas Stove, Pressure Cooker, Mixer Grinder).
2. The Exact Model Number.
3. A Concise Description of the fault.
4. Your Full Address and Pincode in Kerala.
5. A Photo of the appliance and the issue, if possible.

Q7. Is it faster to call the toll-free number or use the WhatsApp chat for urgent issues? A. For genuinely urgent issues (such as safety-related faults or complete product breakdown), calling the toll-free number (080-6000 4411 or 080-4682 4000) is generally faster, as it guarantees immediate attention from a live agent who can book a technician instantly. WhatsApp is best for non-urgent tracking, follow-ups, and general information.

Alternate Contact & Service

Q8. What is the main toll-free customer support number for Prestige in India? A. The main toll-free customer support number for Prestige is 080-6000 4411. An alternate support number is 080-4682 4000. Both are available 7 days a week, from 8 AM to 8 PM.

Q9. Where can I find the nearest authorized Prestige service center in my Kerala city (e.g., Kollam or Kannur)? A. You should use the official “Service Center Locator” tool available on the TTK Prestige website. This locator allows you to input your city or pin code to find the precise address and contact details of the authorized service centers nearest to you in any part of Kerala.

Q10. Can I inquire about product warranty and guarantee policies via WhatsApp? A. Yes. You can send your product model number and purchase date to the WhatsApp number (+91 97423 34411), and the customer care team will confirm the applicable warranty or guarantee period for your specific Prestige appliance.