Your Guide to Prestige Gas Stove Service and Support in India

As one of India’s most trusted kitchen appliance brands, Prestige offers a vast range of gas stoves and hobs known for their quality and innovation. To ensure your cooking experience remains seamless, Prestige provides an extensive network of after-sales service and customer support across the country.

This comprehensive guide covers everything you need to know about booking, accessing, and preparing for your Prestige gas stove service.

1. Prestige Gas Stove Customer Care: Contact & Booking

Prestige prioritizes accessible support for its customers. You can reach their dedicated customer care team through multiple channels to book a service, register a complaint, or inquire about a product.

Direct Contact Information

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Online Service Request Booking

The quickest way to initiate a service or complaint is through the official online portal:

• Online Support Portal: Prestige provides a dedicated online form where you can register your product complaint or service request. This system typically allows you to track your ticket status.
• Home Service Eligibility: Prestige generally offers Home Service for large appliances like Gas Stoves, Chimneys, Mixer Grinders, and Induction Cooktops. For smaller items, a Carry-in service to the nearest center may be required.

2. Locating an Authorized Prestige Service Center

Prestige has a widespread network of authorized service centers to handle all repair and maintenance needs using genuine spare parts.

• Service Center Availability: Authorized centers are located in most major Indian cities and states, including Kerala, Tamil Nadu, Karnataka, Maharashtra, Delhi NCR, and more.
• How to Locate a Center: Use the official Prestige Store Locator on their website and specifically search for the Service Locator option. This tool will help you find the authorized service and support providers closest to your pincode.

3. Typical Gas Stove Services Offered

Prestige authorized service centers are equipped to handle a comprehensive range of issues for all gas stove and hob models, including:

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4. Understanding Prestige Gas Stove Warranty

Most Prestige gas stoves come with a 2-year product warranty (check your specific model’s manual for details). To successfully claim a warranty service, you must be prepared with the following documentation:

• Proof of Purchase: Keep your original purchase bill or invoice ready. This is mandatory for validating the warranty date.
• Warranty Card: If your product came with a physical warranty card, ensure it is duly stamped by the dealer.
• Spare Parts Warranty: The warranty typically covers manufacturing defects in the product. It’s important to clarify if specific high-wear parts (like burners or glass) have separate, limited warranty terms.

User Note on Spare Parts: Some customers have reported potential delays in the availability of specific spare parts, particularly replacement glass tops for older or premium models. If your repair is urgent, it is advisable to confirm the part’s availability with the service center in advance.

5. Essential Tips Before Booking a Service

To ensure a quick and efficient service visit from the Prestige technician, keep these points in mind:

1. Check Operating Hours: Most authorized service centers operate from Monday to Saturday, typically between 10:00 AM and 6:00 PM. Confirm the exact working hours when booking your appointment.
2. Keep Documents Ready: Have the purchase bill (for warranty), the model number (SKU code), and the serial number of your gas stove available.
3. Clear the Area: Ensure the gas stove is easily accessible and the surrounding kitchen area is clear before the technician arrives.
4. Confirm Service Type: Remember that Gas Stoves are usually eligible for Home Service—confirm this with the customer care executive during booking.

By following these guidelines and utilizing Prestige’s extensive support network, you can ensure your gas stove remains in top working condition for years of hassle-free cooking.

Frequently Asked Questions (FAQs) about Prestige Gas Stove Service

1. Service & Booking Process

Q1. How do I book a service appointment for my Prestige gas stove? You can book a service appointment through multiple official channels:

• Online Portal: Visit the official Prestige Support Portal to register a service request or complaint online.
• Customer Care: Call the Prestige customer care numbers (080-6000 4411 or 1800-123-334411).
• WhatsApp: Message the dedicated WhatsApp number (+91 97423 34411) to register your request.

Q2. Does Prestige offer home service for gas stoves, or do I need to carry the product? Prestige generally offers Home Service for gas stoves, chimneys, mixer grinders, and other major cooking appliances. This means a technician will visit your location. However, always confirm this when booking your appointment, especially for remote locations.

Q3. How can I find the nearest authorized Prestige Gas Stove Service Center? You can locate the nearest authorized center using the official Prestige Store Locator on their website. Look for the “Service Locator” or “Authorized Service Provider” section and enter your city or pincode.

Q4. What information should I keep ready before calling for service? To ensure a smooth service process, have the following details ready:

• Proof of Purchase (Mandatory for warranty claims).
• The gas stove’s Model Number and SKU Code (found on the packaging box or user manual).
• Your complete address and the exact nature of the complaint.

2. Warranty and Charges

Q5. What is the standard warranty period for a Prestige gas stove? Most Prestige gas stoves come with a standard 2-year manufacturer warranty on the product. Premium models, especially those with glass tops, may offer a longer warranty (e.g., 5 years) specifically on the toughened glass. Always refer to your product manual.

Q6. What does the Prestige gas stove warranty not cover? The warranty typically covers manufacturing defects. It usually does not cover:

• Damage to the glass top due to external impact, drops, or misuse.
• Wear and tear of consumable parts like gas tubes, igniters, gaskets, or pan supports.
• Damage caused by accidents, improper installation, or repairs attempted by unauthorized personnel.

Q7. What are the service charges for an out-of-warranty Prestige gas stove repair? For out-of-warranty service, you will be charged for:

1. Inspection/Visit Fee: A nominal fee for the technician’s visit and diagnosis.
2. Labour Charge: The cost for the repair work performed.
3. Spare Part Cost: The price of any genuine spare parts replaced (e.g., valve, burner, auto-ignition unit). The total cost varies based on the city and the extent of the repair. Request an estimate from the technician before they begin the work.

Q8. Are Prestige gas stove spare parts, like brass burners or glass tops, easily available? Prestige maintains a supply chain for genuine parts at its authorized service centers. While routine parts like knobs and small components are usually available, replacement of large or model-specific parts (like integrated glass tops) might experience delays, as reported by some users. It is best to confirm availability upon booking the service.

3. Troubleshooting & Maintenance

Q9. Why is the flame on my Prestige gas stove weak or turning yellow/orange? A weak, yellow, or orange flame indicates incomplete combustion, usually caused by:

• Clogged Burner Ports: Food spills and grease block the small holes on the burner.
• Improper Air-Gas Mixture: The air shutter may need adjustment.
• Low Gas Pressure: Check your gas cylinder (LPG) or main supply (PNG).

Solution (DIY): Turn off the gas supply, remove the burner cap, and gently clean the burner ports using a thin wire or pin to clear debris. If the problem persists, contact service.

Q10. What should I do if my auto-ignition is clicking but the burner is not lighting? This issue is common and is usually caused by a dirty or wet igniter pin:

1. Dry the Igniter: If you recently cleaned the stove, the igniter pin might be wet. Allow it to air dry for 30 minutes.
2. Clean the Igniter: Use a soft, dry brush to gently clear any food particles or grease accumulated around the igniter pin (the small white ceramic point near the burner). If the clicking continues without a spark or light, the internal ignition generator may be faulty, requiring professional repair.

Q11. What is the best way to clean and maintain my Prestige gas stove burners? Regular maintenance is key for optimal performance:

1. Turn off the Gas: Always shut off the gas supply before cleaning.
2. Soak: Remove the burner caps and bases, and soak them in a mixture of hot, soapy water (or a baking soda/vinegar solution) for 30 minutes.
3. Scrub: Use a non-abrasive scrubber to remove grease. Clear the burner ports with a pin or wire.
4. Dry Completely: Crucially, ensure all parts are completely dry before placing them back on the stove to prevent ignition problems.

Q12. What should I do immediately if I smell gas near my Prestige stove? (Safety First) A gas smell indicates a potential leak and requires immediate action:

1. Do NOT Light anything. Do not switch on lights, fans, or the stove itself.
2. Turn Off the Gas: Immediately close the main gas cylinder valve or the PNG line regulator knob.
3. Ventilate: Open all windows and doors to air out the kitchen.
4. Call for Help: Once the area is ventilated, call the Prestige service center or your gas distributor from a safe distance (outside the house). Do not attempt self-repair.