Prestige Gas Stove Service Kerala: Toll-Free, Centres & Support
For all Prestige gas stove owners in Kerala, the most efficient way to book service, claim warranty, or find spare parts is through the National Customer Care channels. These helplines manage the service request and dispatch the nearest authorized technician or service centre in your district (e.g., Ernakulam, Thiruvananthapuram, Thrissur, Kozhikode, etc.).
📞 Primary Prestige Customer Care (India)
Prestige does not typically publish separate, direct phone numbers for individual local service centres in Kerala. All service requests are centrally managed through the following official national contact points.
| Service Channel | Contact Number | Operating Hours (IST) | Purpose |
| Toll-Free Helpline | 080-6000 4411 | 7 Days, 8 AM – 8 PM | Primary number for booking repairs, service, and general product inquiries. |
| Alternate Support | 080-4682 4000 | 7 Days, 8 AM – 8 PM | Alternative number for service and product support. |
| WhatsApp Support | +91 97423 34411 | (Message only) | Quick complaint registration and status check. |
| Email Support | customercare@ttkprestige.com | N/A | For detailed queries, documentation, or formal complaints. |
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🛠️ How to Book Service in Kerala (Step-by-Step)
The national helpline is the gateway to service in all districts of Kerala. Follow these steps for the fastest resolution:
Step 1: Gather Product Information
Before calling, ensure you have the following ready:
- Proof of Purchase: Invoice or warranty card (essential for in-warranty service).
- Gas Stove Model: The specific model name/number (found on the underside or in the manual).
- Detailed Complaint: Clearly explain the issue (e.g., yellow flame, auto-ignition failure, gas odour).
Step 2: Register Your Complaint
Contact the Toll-Free Helpline (080-6000 4411). A representative will log your complaint, verify your warranty status, and generate a Service Ticket (SR Number).
Step 3: Technician Assignment
Prestige’s system will then assign the ticket to the nearest Authorized Service Centre or technician in your area (Kochi, Trivandrum, Kozhikode, Kottayam, etc.).
Step 4: Home Service
The local technician will contact you to confirm the appointment and visit your location to perform the diagnosis and repair.
📍 Finding Your Nearest Prestige Service Centre in Kerala
While the national number is for booking, you can physically locate the nearest centre for walk-in repair or accessory purchase using the official tool.
- Visit the Prestige Official Website and navigate to the ‘Store Locator’ or ‘Service Center Locator’ section.
- Select ‘Service Center’ and input your Pincode (e.g., 682016 for Ernakulam/Kochi, 695001 for Thiruvananthapuram, 680001 for Thrissur) and City/State.
- The tool will display the address, location, and sometimes the local contact details of the nearest authorized service provider.
Example Locations in Kerala (Authorized Centers exist in major hubs like Cochin, Kottayam, Kollam, and Thiruvananthapuram).
💰 Understanding Service Charges
1. In-Warranty Service
If your gas stove is still under the standard 2-year product warranty (or the extended glass-top warranty), service and replacement of defective parts are generally free of charge. Warranty claims require the original invoice.
2. Out-of-Warranty Service
For repairs after the warranty period, charges typically include:
- Visit/Inspection Fee: A fixed charge for the technician to visit your home and diagnose the issue.
- Labour Charge: The fee for the repair work itself.
- Cost of Spares: The price of genuine Prestige spare parts (e.g., burner, gas cock, auto-ignition unit) that are replaced.
Always request a clear quote or estimate from the technician before they proceed with any replacement or repair work.
❓ Frequently Asked Questions (FAQs) for Prestige Gas Stove Service in Kerala
This section addresses the most common questions Prestige gas stove owners in Kerala have regarding service, support, booking, and warranty.
1. General Service and Contact Information
| Question | Answer |
| What is the main phone number to book a Prestige gas stove service in Kerala? | The primary number for all service bookings across India, including Kerala, is the Prestige Toll-Free Customer Support line: 080-6000 4411 (available 7 days a week, 8 AM – 8 PM IST). |
| Does Prestige have a dedicated service centre number for cities like Kochi, Thiruvananthapuram, or Kozhikode? | Prestige manages service centrally. They do not typically publish separate direct phone numbers for individual local service centres in Kerala. You must call the national helpline (080-6000 4411) to register your complaint, and the nearest authorized centre in your city will be dispatched. |
| Can I register a service request online for my gas stove in Kerala? | Yes, you can register a service request ticket online through the official Prestige Support Portal on the TTK Prestige website. This is an efficient alternative to calling. |
| How can I use WhatsApp to contact Prestige customer care for service? | You can use Prestige’s official WhatsApp support number: +91 97423 34411 to register a complaint, check the status of an existing ticket, or get quick assistance. |
| What is the official email ID for Prestige service-related complaints? | For formal communication or sending documents (like invoices for warranty), you can email customercare@ttkprestige.com. |
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2. Service Booking, Duration, and Home Visit
| Question | Answer |
| How long does it take for a technician to visit my home in Kerala after booking a service? | The service visit duration depends on the volume of requests in your specific pin code. Typically, the authorized service centre in your area will contact you within 24 to 48 hours of registration to schedule the home visit. |
| What documents do I need for a Prestige gas stove service call? | You should have the original purchase invoice (or dealer-stamped warranty card) for warranty claims, and the specific model number of your gas stove ready for quick verification. |
| Is Prestige service available in rural areas or smaller towns in Kerala? | Prestige has an extensive network. While major service centres are in cities, technicians are dispatched from these hubs to cover most residential pin codes across districts. Always check availability by registering your complaint with the national helpline. |
| Can I track the status of my service request or repair ticket? | Yes, once you receive a Service Request (SR) Number after registering your complaint, you can use the online Prestige Support Portal or contact the national helpline to track its status. |
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3. Warranty and Pricing
| Question | Answer |
| What is the standard warranty period for a Prestige gas stove? | Prestige gas stoves generally come with a 2-year product warranty. Additionally, specific models may offer an extended warranty on the toughened glass top (often 5 or 10 years). Always check your specific model’s manual. |
| What happens if my Prestige gas stove is out of warranty? | Out-of-warranty service is available, but it will be chargeable. You will be billed for a fixed Visit/Inspection Fee, the Labour Charge for the repair, and the cost of any genuine spare parts used. |
| How much is the inspection or visit fee for an out-of-warranty repair in Kerala? | Service charges, including the visit fee, can vary slightly by region and the type of appliance. It is best to ask the customer care executive for the current minimum inspection charge when you register your out-of-warranty service request. |
| Where can I buy genuine Prestige gas stove spare parts in Kerala? | Genuine spare parts are primarily available through Prestige Authorized Service Centres or designated Prestige Xclusive stores. Ordering through the national service line ensures you receive genuine components. |
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4. Troubleshooting and Safety
| Question | Answer |
| My gas stove burner is producing a yellow flame instead of blue. What should I do? | A yellow flame indicates incomplete combustion, often due to clogged burner holes or improper air-gas mixture. Do not attempt to fix this yourself. Call the Prestige service line, as a technician needs to clean or adjust the burner assembly. |
| What should I do if I smell a gas leak from my Prestige stove? | Immediately turn off the main gas regulator/cylinder valve. Open all windows and doors. Do not operate any electrical switches (lights, fans). Evacuate the area and call your gas supplier’s emergency helpline (like Indane Emergency: 1906) and the Prestige service line from a safe distance. |
| My auto-ignition is not working; can a technician fix this? | Yes, the auto-ignition system (spark plug or control box) can be repaired or replaced by a Prestige technician. If the stove is under warranty, the repair will be covered. |
| Can I take my Prestige gas stove to a local, unauthorised repair shop in Kerala? | Doing so may void your product warranty. It is highly recommended to use only Prestige-authorized service centres and technicians to ensure safety, use of genuine spare parts, and to keep your warranty valid. |
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⚠️ Crucial Safety Note: Gas Leak Emergency
If you smell gas (LPG or PNG) near your Prestige stove in Kerala, follow the safety protocol immediately:
- Do NOT turn on or off any lights or electrical switches.
- Close the main gas cylinder valve or the PNG inlet knob immediately.
- Open all windows and doors to ventilate the kitchen.
- Call the Prestige national helpline or the LPG emergency number (1906) from a safe distance outside the house. Do not attempt self-repair.
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