Prestige Gas Stove Exchange Offer: Step-by-Step Guide
Prestige’s “Anything for Anything” Exchange Offer is a popular way for customers to upgrade their old kitchen appliances, including gas stoves, at a substantial discount.
Crucial Note: Based on current official information, the comprehensive “Anything for Anything” exchange campaign is primarily an in-store (Prestige Xclusive Outlet) offer where the discount percentage is highest. Direct online exchange for gas stoves with a physical pickup/handover is often done via authorized third-party e-commerce retailers (like Croma or Flipkart) rather than the official Prestige website.
Below is the generalized, step-by-step process for claiming an exchange discount, focusing on the steps that apply to both official brand websites and authorized online retailers.
Step-by-Step Guide: Claiming an Exchange Offer
Follow these steps to successfully trade in your old gas stove for a new one at a discounted price:
Phase 1: Selection and Order Placement
| Step | Action | Detail & Focus |
| 1. Identify the Offer Channel | Determine if the offer is best availed online (via authorized retailer) or in-store (at a Prestige Xclusive Outlet), as discounts may vary. For maximum discount, often the in-store option is best. | Focus: Visit the retailer’s dedicated “Exchange Offer” page (e.g., Croma, Flipkart) or the Prestige Xclusive Store locator. |
| 2. Select Your New Stove | Browse the eligible models and select the new Prestige gas stove you wish to purchase (e.g., Svachh, Royale Plus). | Focus: Ensure the new model is explicitly listed under the exchange offer terms. |
| 3. Proceed to Checkout | Add the selected stove to your cart and navigate to the payment/checkout page. | Focus: Look for a dedicated section labeled “Exchange Offer.” |
| 4. Apply Exchange Discount | Click the “Exchange Old Product” option. You may be asked to briefly verify your pin code for service availability. | Focus: The fixed exchange discount amount will be instantly deducted from the final price of the new stove. |
| 5. Provide Old Stove Details | Enter any requested details about your old stove, such as its type (gas stove), brand, and confirmation that it is available for handover. | Focus: Exchange offers usually accept appliances of any brand and any condition. |
| 6. Complete Payment | Pay the final net amount (New Stove Price – Exchange Discount). | Focus: The exchange is secured only after the reduced payment is made. |
Phase 2: Pickup and Handover Logistics
| Step | Action | Detail & Focus |
| 7. Prepare the Old Stove | Safely uninstall and disconnect your old gas stove from the LPG cylinder or PNG line. The stove must be ready to be moved. | Focus: This is the customer’s responsibility. The pickup agent cannot safely uninstall the stove for you. |
| 8. Delivery and Handover | The new Prestige stove will be delivered by the logistics partner. Hand over the old stove to the delivery executive at the same time. | Focus: The exchange is complete only upon the successful physical handover. Failure to hand over the old stove may result in the order cancellation or the exchange discount being reversed. |
| 9. Collect Documents | Retain the purchase receipt for the new stove and any document confirming the exchange transaction for the old appliance. | Focus: These documents are essential for availing the 2-year warranty on your new Prestige gas stove. |
Frequently Asked Questions (FAQs) about Prestige Gas Stove Exchange Offer
These frequently asked questions (FAQs) cover the crucial steps, requirements, and logistics of claiming a Prestige gas stove exchange offer online or via authorized channels.
I. Eligibility and Preparation
Q1: Does the Prestige exchange offer accept gas stoves of any brand and condition?
A: Yes. The flagship “Anything for Anything” campaign and most associated exchange programs are designed to accept any brand of old gas stove, regardless of its functional condition (even non-functional or broken units are accepted). The goal is simply to facilitate an upgrade.
Q2: Does the old gas stove need to be uninstalled before the delivery person arrives?
A: Yes, absolutely. You are responsible for ensuring the old gas stove is safely uninstalled, disconnected, and ready for handover. The delivery executive is generally not authorized or trained to disconnect the appliance from your LPG cylinder or PNG line.
Q3: Is the online exchange offer available on all Prestige gas stove models?
A: No. The exchange discount is usually applicable only to a specific list of new Prestige gas stove models or models meeting a certain minimum price. Always check the dedicated product page or the exchange offer landing page to confirm eligibility before placing your order.
Q4: Can I claim the exchange offer online through the official Prestige website?
A: While the official Prestige website may promote the offer, the physical pick-up and exchange logistics are often handled by authorized third-party e-commerce retailers (like Croma, Flipkart, or Amazon). The most lucrative exchange discounts might still be found at Prestige’s exclusive physical outlets.
II. Exchange Logistics and Discounts
Q5: How is the exchange discount calculated, and when is it applied?
A: The exchange discount is a fixed, predetermined flat amount or percentage value set by Prestige for the campaign. It is instantly deducted from the original price of the new stove when you select the “Exchange Offer” option during the online checkout process.
Q6: What happens if I fail to hand over the old gas stove at the time of delivery?
A: The delivery executive will refuse to complete the exchange transaction. You will likely have two options: either pay the full, original price of the new stove (reversing the exchange discount), or cancel the entire order. The discount is strictly contingent upon the physical handover.
Q7: Who collects the old gas stove, and when does the pickup occur?
A: The old gas stove is collected by the logistics partner (delivery executive) who delivers the new Prestige gas stove. The pickup and delivery occur simultaneously at your registered address.
Q8: Are there any hidden fees or extra charges for the exchange service?
A: Generally, no. The exchange discount covers the value of the old appliance. However, always verify if there are any small logistics/service charges or any extra costs for subsequent installation (if installation is not offered as free with the new model).
III. After the Exchange
Q9: What documents should I keep after completing the exchange?
A: You must retain the purchase receipt showing the discounted price and the exchange transaction details (confirming the pickup of the old stove). These documents are essential for availing the 2-year manufacturer’s warranty on your new Prestige gas stove.
Q10: Can the exchange offer be combined with other ongoing sales or discounts?
A: Typically, no. Exchange offers often function as a separate promotional discount and generally cannot be clubbed with other coupon codes, bank discounts, or sale prices unless explicitly stated in the terms and conditions of the specific campaign.
Essential Exchange Offer Tips
- Offline Advantage: For the highest discount percentages (sometimes $25\%$ to $60\%$ off MRP), the Prestige Xclusive physical stores are typically the best option during the annual “Anything for Anything” campaign.
- Condition Doesn’t Matter: Don’t worry about repairing your old stove. Prestige’s scheme explicitly allows exchanging old appliances in any condition, even broken or non-functional.
- Check Eligibility: Before purchasing, ensure the offer is valid for your specific pin code and that the delivery executive is authorized to complete the exchange process in your area.
- Uninstallation Safety: Always ensure the old stove is completely disconnected from the gas source by a qualified person before the delivery agent arrives to prevent safety hazards.
Would you like to compare the online exchange process with the in-store (Prestige Xclusive Outlet) process for gas stoves?
Would you like a side-by-side comparison of the in-store vs. online exchange process, or a comparison of eligible Prestige 3-burner stoves?
