Cancel or Reschedule Butterfly Gas Stove Service Booking
Scheduling a home service visit for your Butterfly gas stove, cooktop, or hob should be convenient, and sometimes plans change. While Butterfly Appliances does not publish an explicit, detailed cancellation policy online, their customer-centric approach ensures a straightforward process for cancelling or rescheduling appointments.
This guide provides the necessary steps, contact points, and best practices to successfully modify your Butterfly service booking.
1. How to Cancel Your Butterfly Service Booking
If you need to completely cancel a booked service appointment, contacting the authorized service channels is mandatory. Do not assume the booking is cancelled until you receive an official confirmation.
Recommended Cancellation Methods
| Method | Action Required | Key Contact Information |
| Primary Method: Phone Call | Call the national customer care number immediately. This provides instant communication and the fastest cancellation confirmation. | Helpline: +91 93620 19362 (Mon-Sat, 9 AM to 6 PM) |
| Alternative Method: Email | Send a concise email requesting cancellation and include all booking details. | Email ID: service@butterflyindia.com |
| Local Service Centre | If your appointment was scheduled directly by a local authorized service center, call their direct phone number. | Use the “Locate Service Center” tool on the Butterfly website to find the nearest centre’s number. |
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Information to Provide for Cancellation
To expedite the process, ensure you have the following information ready:
- Service Request (SR) Number / Complaint ID (Received during the initial booking)
- Customer Name and Contact Number
- Scheduled Date and Time of Service
- Reason for Cancellation (Optional, but helpful for Butterfly’s records)
2. How to Reschedule Your Butterfly Service Booking
If you need to change the date or time of your appointment, you can often handle this via the same channels used for cancellation.
Step-by-Step Reschedule Process
| Step | Action | Details & Best Practice |
| 1. Identify Booking Channel | Determine if you booked through the official website, phone, email, or a third-party portal like OneDios. | This determines the simplest method for modification. |
| 2. Initiate Reschedule Request | Via Phone: Call +91 93620 19362 and clearly state your SR number and the new preferred date/time. | Via Email: Send an email to service@butterflyindia.com with the SR number and the requested new date and time. |
| 3. Use Third-Party Portal (If Applicable) | If you used a platform like OneDios, log into your account, navigate to the open service request, and look for the ‘Reschedule’ or ‘Modify Appointment’ button. | Submit the request through the portal’s form. |
| 4. Await Confirmation | Wait for confirmation from the Butterfly service team (via SMS, email, or call) stating the new date and time has been successfully booked. | Do not assume the new slot is confirmed until you receive official communication. |
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Essential Details for Rescheduling
When requesting a reschedule, clearly state:
- The Booking Reference Number (SR ID).
- The Current Appointment Date/Time.
- The New Preferred Date and Time (provide a range if possible).
3. Policy Guidelines and Best Practices
While Butterfly does not explicitly publish a charge policy, adhering to industry best practices is highly recommended to maintain a smooth service experience.
| Policy Aspect | Recommended Action & Industry Standard |
| Notice Period for Changes | Minimum 24 Hours. It is standard practice to inform the service team at least 24 hours before the scheduled appointment. This avoids unnecessary trip charges and ensures the technician’s slot can be reallocated. |
| Cancellation Charges | Generally No Charge. Cancellation requests made with reasonable notice (e.g., more than 24 hours in advance) are typically processed without any financial penalty. |
| Late Cancellation/No-Show | Repeated last-minute cancellations or a ‘no-show’ might lead to a delay in rescheduling your future request, especially during high-demand seasons. While a specific fee may not be charged, it impacts service speed. |
| Urgent Bookings | If you are rescheduling an urgent repair (like a confirmed gas leak), confirm with the customer care team that the urgency is maintained for the new slot. |
| Official Contact Hours | Ensure you make your request during the customer care operating hours (9:00 AM – 6:00 PM, Monday – Saturday) to get immediate attention. |
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In summary, the key to successful cancellation or rescheduling is prompt communication through the official channels, ensuring you always receive a written or verbal confirmation of the change.
Frequently Asked Questions (FAQs) for Butterfly Service Cancellation and Rescheduling
This section addresses common concerns regarding the modification or cancellation of a confirmed service appointment for your Butterfly gas stove, cooktop, or hob.
1. General Policy and Procedure
| Question | Answer |
| How can I cancel or reschedule my Butterfly service appointment? | You must contact Butterfly customer care directly. The fastest method is by phone (+91 93620 19362) or by email (service@butterflyindia.com), providing your Service Request (SR) number and the required change. |
| What is the recommended notice period for service cancellation? | While Butterfly does not publish a specific policy, it is highly recommended to inform customer care at least 24 hours before the scheduled time. This ensures you avoid potential administrative issues and helps optimize technician schedules. |
| Will I be charged a cancellation fee if I cancel? | Generally, no. Butterfly typically does not levy cancellation charges, provided the request is made with reasonable notice (e.g., more than 24 hours in advance) and is not a recurring pattern of last-minute cancellations. |
| What details do I need to provide to modify my booking? | You must provide the original Service Request (SR) Number / Complaint ID, your Registered Contact Number, and the New Preferred Date and Time (if rescheduling). |
| How do I know my cancellation or reschedule is confirmed? | Always wait for an official confirmation. The service team will confirm the change via phone call, SMS, or email. Do not assume the change has been registered without this confirmation. |
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2. Rescheduling Specifics
| Question | Answer |
| Can I reschedule my Butterfly gas stove service online? | Direct online modification through the official website is often limited. The most effective way is to call the customer care number (+91 93620 19362) or email service@butterflyindia.com. If you booked via a third-party portal (like OneDios), check their platform for a ‘Reschedule’ option. |
| What if I need to reschedule an urgent service (e.g., a gas leak)? | Call the helpline immediately. Clearly state that your original request was urgent and emphasize the severity of the issue to ensure the new slot is prioritized by the local service center. |
| What happens if I miss my scheduled appointment (No-Show)? | If you miss the appointment without prior notice, you will need to re-register the entire service request. Frequent missed appointments may lead to delays in subsequent service bookings. |
| The technician is on their way, can I still cancel? | You can attempt to cancel by calling the customer care number, but since the technician has already been dispatched, this is considered a late cancellation. It is best to avoid this to maintain goodwill with the service team. |
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3. Alternative Contact Channels
| Question | Answer |
| Can I contact the local service center directly for changes? | Yes. If you have the direct phone number for the authorized service center that confirmed your appointment, calling them is often the quickest way to request a change, as they manage the local technician schedules. |
| What is the backup contact number for Butterfly? | In addition to the primary helpline, you can try the Chennai office number (primarily for regional support) at 044-4741 5500 during standard business hours. |
| If I emailed a cancellation, how long should I wait for confirmation? | Allow up to 24 business hours for an email response. If the scheduled appointment is sooner than 24 hours, use the phone helpline for an immediate response. |
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