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🔥 Complete Guide to Butterfly Gas Stove Service & Customer Care in India (Toll-Free, Warranty & Nearest Centres)

Butterfly Gas Stove Service: Toll-Free, Warranty & Centres India

Butterfly is a trusted name in Indian kitchens, known for its durable gas stoves and cooktops. Ensuring the longevity and safety of your appliance requires access to reliable after-sales support.

This comprehensive guide provides all the essential contact details, service booking procedures, and warranty information for your Butterfly gas stove in India.

Butterfly Smart 4 Burner Glass Top Gas Stove | Manual Ignition | Scratch Resistant Toughened Glass | Brass Burners | Skid-proof Legs | 1 Year Manufacturer's Warranty | Black

📞 Butterfly Gas Stove Customer Care & Support: Centralized Contact

The most efficient way to register a complaint or service request for your Butterfly gas stove is through their centralized national helpline.

Contact ChannelDetailsAvailability
All India Customer Care (Toll-Free Alternative)+91 93620 19362Monday – Saturday, 9:00 AM – 6:00 PM IST
Corporate Contact Center (Chennai)044-4741 5500Standard Business Hours
Email Supportservice@butterflyindia.comIdeal for formal complaints, warranty claims, and sharing photos/documents.
Official Websitehttps://www.butterflyindia.com/For online service booking and checking product information.

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➡️ How to Register a Service Request

You have three primary methods to initiate a repair or service booking:

  1. Helpline Call (Recommended): Call the National Helpline at +91 93620 19362. The executive will log your complaint and generate a Service Request (SR) number, which will be used to track the progress of your repair.
  2. Email: Send an email to service@butterflyindia.com. Include the following essential details for quicker processing:
    • Product Name (e.g., Butterfly Signature 3-Burner Gas Stove)
    • Model Number (Found on the packaging or underside of the stove)
    • Date of Purchase
    • Detailed description of the issue.
    • Attach a copy of the Purchase Invoice for warranty verification.
  3. Online Booking (Varies): Check the official Butterfly website under the ‘Service’ or ‘Customer Care’ section. They often provide a portal to ‘Register Service’ where you can submit details directly.

🛠️ Butterfly Gas Stove Warranty Information

Understanding your warranty is crucial for managing repair costs. Butterfly offers specific warranty terms that vary slightly by product series.

ComponentStandard Warranty PeriodKey Condition
Overall Product/Manufacturing DefectsVaries (often 1 to 2 Years)Against manufacturing defects from the date of purchase.
Toughened Glass TopUp to 2 to 5 Years (Check Model Specifics)Generally covers manufacturing defects leading to breakage under normal usage conditions.
Brass Burner BodyUp to 5 Years (On specific models)Covers material defects in the core brass burner material.

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Key Warranty Conditions:

  • Proof of Purchase: The original Purchase Invoice or a valid, stamped Warranty Card is mandatory for all in-warranty claims.
  • Voiding the Warranty: The warranty will be void if the gas stove is tampered with, repaired by an unauthorized technician, or damaged due to negligence, misuse, or fire.
  • Consumable Parts: Normal wear and tear of consumable parts (like knobs, pipes, pan supports) are generally not covered under the standard warranty.

📍 Locate Nearest Butterfly Service Centres (Statewise Samples)

While all bookings are initiated via the central helpline, the service is executed by authorized centers located across major cities and towns in India.

City/RegionTypeAddress & Contact
Chennai (Corporate Office)Head Office & SupportButterfly Gandhimathi Appliances Limited, No. 34 (2nd Floor), Rajiv Gandhi Salai, Egattur Village, Chennai – 600130, Tamil Nadu.
Trivandrum, KeralaAuthorized Service Centre18(5), First Floor, Midhunam Building, Chenthitta Junction, Near Thampanoor, Pazhayasalai, Thiruvananthapuram – 695001. Phone: 0471 406 7111
Kochi, Kerala (Ernakulam)Authorized Service CentreNO – 46/2607A, Haritha Road Vennala PO, Ernakulam – 682028. Phone: 98472 47227
Kozhikode, Kerala (Calicut)Authorized Service Centre201A, Door No.27/406 A8, IInd Floor, Peace Park Apartments, Parayanchery Kottoli, Kozhikode Town, PIN 673016. Phone: 98464 43003
Bengaluru, KarnatakaAuthorized Service Centre#33, 28th A Cross, 10th Main Rd, Geetha Colony, 4th Block, Jayanagar, Bengaluru, Karnataka 560011. Phone: 080 41138540
Mumbai, MaharashtraAuthorized Service Centre507, Kane Plaza, Malad West, Chincholi Bunder Road Extn., Mumbai City, Maharashtra, 400064.
Ahmedabad, GujaratAuthorized Service CentreA-801, Premium House, Opp. Gandhigram Railway Station, Ellis Bridge, Ahmedabad, Gujarat – 380009.
Hyderabad, TelanganaAuthorized Service CentreH.NO:12-05-2008. VIJAYAPURI COLONY, TARNAKA. SECUNDERABAD – 500017.

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💡 Tip: To find the precise location of the nearest service centre in your town, use the ‘Locate Service Center’ tool on the official Butterfly website.

⚙️ Common Services & Repair Charges (Out-of-Warranty)

Butterfly Authorized Service Centres provide comprehensive repair and maintenance for all models (2-burner, 3-burner, 4-burner, and Hob Tops).

Service TypeTypical Issue AddressedOut-of-Warranty Charges
Burner Servicing/ReplacementYellow flame, low flame, burner clogging, or corrosion.Chargeable: Labour + Cost of New Brass Burner/Nozzle.
Ignition System RepairAuto-ignition failure (no spark), continuous clicking sound.Chargeable: Labour + Cost of Auto-Ignition Module/Spark Plug.
Gas Leakage/Valve IssuesSmell of gas, knob turning failure, Sim-off problem.Chargeable: Labour + Cost of Gas Valve/Hose Pipe Replacement.
Cosmetic ReplacementBroken glass top, damaged pan support, or lost/cracked knob.Chargeable: Labour + Cost of Specific Spare Part (Glass Top is typically the highest cost).
Annual Maintenance/CleaningGeneral inspection, deep cleaning of nozzles and pipes.Chargeable: Fixed AMC/Cleaning Fee (Rates vary by city).

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Important Note on Pricing:

For non-warranty service, you will typically be charged three main components:

  1. Visit/Inspection Fee: A fixed fee for the technician’s home visit and diagnosis.
  2. Labour Charge: A fee for the actual repair work performed.
  3. Cost of Spare Parts: The price of any genuine Butterfly part used for replacement.

Always confirm the estimated charges with the technician or the customer care representative before authorizing the repair work.

❓ Frequently Asked Questions (FAQs) for Butterfly Gas Stove Service in India

This section provides quick answers to the most common queries regarding Butterfly gas stove service, support, maintenance, and warranty in India.

1. Booking Service and Contact Information

QuestionAnswer
What is the primary customer care number for Butterfly gas stove service in India?The national contact number for Butterfly service requests and customer support is +91 93620 19362 (Available Monday-Saturday, 9 AM – 6 PM IST).
How can I register a Butterfly gas stove complaint online?You can register a service ticket directly on the official Butterflyindia.com website under the ‘Service’ or ‘Customer Care’ section, or by sending an email to service@butterflyindia.com.
Is there a toll-free number for Butterfly gas stove customer care?While the listed number (93620 19362) is a standard mobile number, it acts as the primary national service helpline. The corporate contact centre in Chennai is 044-4741 5500.
What details are required to book a service visit?You should have the product model name, the date of purchase, your complete address/pin code, and a brief description of the problem ready when you call or email.
How long does it take for a Butterfly technician to arrive after I book a service?The authorized service centre nearest to your location will typically contact you within 24 to 48 hours of successful registration to schedule the home visit, depending on the service load in your area.

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2. Warranty and Cost of Repair

QuestionAnswer
What is the standard warranty period for a Butterfly gas stove?Butterfly typically provides a product warranty of 1 to 2 years against manufacturing defects. Many models offer an extended warranty on the toughened glass top (up to 5 years) and the brass burner body (up to 5 years). Always check your purchase manual.
Is the glass top replacement covered under warranty if it breaks?Yes, the glass top warranty usually covers spontaneous breakage due to manufacturing defects. It does not cover damage caused by external impact, misuse, or thermal shock. You must present the original invoice for a warranty claim.
My gas stove is out of warranty. What are the charges for repair?Out-of-warranty service is chargeable. You will need to pay for a fixed Inspection/Visit Fee, the Labour Charge for the repair, and the cost of any genuine spare parts used. Ask the customer care representative for the estimated visit fee when booking.
Where can I purchase genuine Butterfly gas stove spare parts?Genuine parts (burners, valves, knobs, pan supports) should only be sourced and installed by Butterfly Authorized Service Centres to ensure safety and the proper functioning of the appliance.

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3. Service Centre and Spare Parts

QuestionAnswer
How do I find the nearest Butterfly Authorized Service Centre?The most reliable way is to call the national helpline (+91 93620 19362), or use the “Locate Service Center” tool on the official Butterfly website, which lists locations and addresses by pin code or city (e.g., Chennai, Bangalore, Hyderabad).
Can I take my Butterfly gas stove directly to a service centre?Yes, you can. However, you should call the helpline first to register a complaint and get a Service Request (SR) number. This ensures the centre accepts the appliance and can process the service efficiently. Remember to carry your purchase invoice.
Does Butterfly offer AMC (Annual Maintenance Contract) for gas stoves?Butterfly may offer maintenance services or cleaning packages. It is best to inquire about the availability and cost of an Annual Maintenance Contract or routine cleaning service by contacting the customer care number.
What types of repairs do Butterfly service centers handle?They handle all repairs, including low/yellow flame issues, auto-ignition failure, gas leaks, burner and valve replacement, glass top replacement, and general maintenance of both gas stoves and built-in hobs.

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4. Safety and Troubleshooting

QuestionAnswer
Why is my Butterfly gas stove producing a yellow flame?A yellow flame indicates incomplete burning due to improper gas-air mixture, usually caused by clogged burner holes or a blocked gas nozzle. This is a safety hazard and requires professional attention. Do not use the stove and book service immediately.
What should I do if my auto-ignition fails to spark?First, check if the burner caps are placed correctly and dry. If the issue persists, the spark plug or ignition circuit may be faulty. Avoid trying to fix electrical components; call the Butterfly service number for a technician visit.
Is it safe to get my Butterfly gas stove serviced by a local, unauthorised mechanic?It is strongly advised against using unauthorized local mechanics. Only Butterfly Authorized Service technicians can guarantee the use of genuine spare parts and ensure the appliance is repaired to the highest safety standards, protecting your warranty.

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